Could I request to learn from teachers who are native speakers?
All the instructors at Ling Ming Mandarin are native Mandarin speakers. You will never be taught by someone who has Mandarin as their 2nd language.
Do you issue a certificate upon the completion of a course?
We don’t issue certificates, but if you are interested in an official language assessment, we recommend that you partake in HSK. HSK is an international standardized exam that tests and rates Chinese language proficiency.
What is your cancellation policy?
All cancellations must be made 24 hours prior to your scheduled class time.
All cancellations must be confirmed by e-mail or phone response by Ling Ming Mandarin.
If a cancellation request has NOT been confirmed, 100% of the class fee will be charged.
What is your refund policy?
No refunds for pre-paid packages.
No refund for any missed group sessions.
How do I pay for my classes?
You can pay with a check or credit card when you receive an invoice.
When will I get a bill and when is it due?
For on-site lessons, an invoice will be issued at the beginning of each month. Your payment is due within 2 weeks after the issue date.
For off-site lessons and group classes, an invoice will be issued after your registration.
Payments are due prior to your first meeting with the instructor.
Can I get a free trial lesson?
We do not offer free trial lessons. However, you are welcome to book a single lesson as a test, before committing to a set number of classes or schedule.
Can I use my credit for the 10 hour on-site private lesson package for lessons with any instructor?
The 10 hour prepaid package can be used for lessons with any available instructor, except for lessons with Ling Ming.